Return & Refund Policy

Effective Date: 15/02/2022

​

TECKWAVE Website customers are allowed a 7-Day-Refund or Exchange-Period. In order to grant a full refund, the product needs to be returned to our warehouse in unused and new condition in its original packaging without damages including all accessories. 

​

Deposit payments for pre-orders, where we reserve and secure an item for the customer, are non-refundable. If a customer changes their mind for any reason, the deposit will be forfeited to cover losses incurred from holding the item.

​

Please keep the original receipt and contact us for a ‘Return Authorization Number’ (RAN) within 7 days of purchase. Ensure You clearly mark package and shipping label with RAN before shipping. All Refund Products should be shipped back to the address assigned with RAN Number clearly marked. Shipping fee must be prepaid by yourself.

All refunds will only be issued via the original form of payment. Original shipping costs whether embedded in the product cost or separately added to your invoice, will be deducted from any refund amount except in the case of a defective Product.

​

DISCLAIMER: Merchandise that has been worn, used, or altered that are not suitable for resale will not be accepted for refund or exchange.

When the Refunded Product was purchased together with other Products that resulted in a bundle discount, the bundle discount will be immediately void upon refund. The discount amount of other Products will be revoked and deducted from the refund amount You ultimately receive. This policy applies to any kind of bundle discounts including but not limited to gift cards, free gifts, quantity purchase etc.

If you receive damaged or defective Product, We will replace it with the same or similar Product. If You would like to exchange it for other products, please contact us first. All replacements will be initiated once We confirm receipt of the returned Product.​​