Terms & Conditions of Sale

Effective Date: 15/02/2022

By placing an order on teckwave.com website (“Site”), you agree to the terms and conditions below (the “Terms”). The Terms will govern orders placed on this site and will constitute an agreement between TECKWAVE General Trading as the seller and you as the purchaser of Products sold on this site (the “Products”). Company reserves the right to change these terms and conditions at any time, without notice. These Terms govern the sale of Products, services and or applications sold on or via TECKWAVE Site, including, without limitation, TECKWAVE shopping platform and online ordering tools (“Applications”) (collectively, the “Services”).

 

Order Acceptance; Cancellation:

The receipt of an order confirmation does not constitute the acceptance of an order or a promise to fulfil your order. Verification of information including the processing of your data, may be required prior to the acceptance of an order. Company reserves the right, without prior notification and at its sole discretion, to limit orders to a maximum dollar value or maximum quantity per Product whether disclosed or undisclosed to you, and to refuse or cancel any order for any reason. If we do cancel your order, we will refund you any amounts that you have been charged.

While we will use our best efforts to fulfill all orders, we cannot guarantee the availability of any particular Product displayed on this Site. Company reserves the right to discontinue the sale of any Product listed on this Site at any time without notice. Users can cancel orders placed on teckwave.com within 30 minutes after the order has been placed.

 

Prices and Payment Terms:

Prices quoted on the Site are valid only for the Product offered on the Site. Prices do not reflect current pricing listed on any other website or third-party e/retailer. Company reserves the right to make changes to Product pricing without notice. Unless otherwise stated by Company, prices are those in effect at the time of site access. Product prices offered on this Site may vary from other advertised prices due to varying conditions in different geographic markets. The prices displayed on this Site are quoted in UAE Dirhams and are valid and effective only within UAE, and such prices do not include shipping and handling, if applicable, which will be added to your total invoice price. You are responsible for the payment of any shipping and handling charges.

While our goal is a 100% error-free Site, we do not guarantee that any content is accurate or complete, including price information, quantity count, and product specifications. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order. Company reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted).

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Shipping and Delivery:

Company is not responsible for any errors, omissions or misdirected or lost orders, or orders which may be delayed. Any delivery dates we provide you either on the Site or in any communications (e-mails, order confirmations, etc.) are estimates only.

For orders outside UAE, TECKWAVE is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

 

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Title and Risk of Loss:

Any purchase made on the Site is subject to third-party shipping terms and conditions. Any risk of loss and title for the goods and products passes to You as the purchaser when Product is delivered to carrier.

 

Returns & Refunds:

TECKWAVE Website customers are allowed a 7-Day-Refund or Exchange-Period. In order to grant a full refund, the product needs to be returned to our warehouse in unused and new condition in its original packaging without damages including all accessories. 

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Please keep the original receipt and contact us for a ‘Return Authorization Number’ (RAN). Ensure You clearly mark package and shipping label with RAN before shipping. All Refund Products should be shipped back to the address assigned with RAN Number clearly marked. Shipping fee must be prepaid by yourself.

All refunds will only be issued via the original form of payment. Original shipping costs whether embedded in the product cost or separately added to your invoice, will be deducted from any refund amount except in the case of a defective Product.

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DISCLAIMER: Merchandise that has been worn, used, or altered that are not suitable for resale will not be accepted for refund or exchange.

When the Refunded Product was purchased together with other Products that resulted in a bundle discount, the bundle discount will be immediately void upon refund. The discount amount of other Products will be revoked and deducted from the refund amount You ultimately receive. This policy applies to any kind of bundle discounts including but not limited to gift cards, free gifts, quantity purchase etc.

If you receive damaged or defective Product, We will replace it with the same or similar Product. If You would like to exchange it for other products, please contact us first. All replacements will be initiated once We confirm receipt of the returned Product.

 

Limited Warranty:

We warrant that the Products purchased hereunder shall be free from defects in material and workmanship upon the terms of its standard warranty statement in the product literature provided with your Product for a period of 12 months from the date of purchase for residential use and 6 months for commercial use. Only the original buyer of the product is eligible to receive warranty benefits. We do not warrant Products not purchased from Us or Our Dealers. During the 12 month period if there is any issue with the product which is proven to be due to manufacturing defect will be repaired by our service center. Customer is responsible for delivery of the product to our workshop or service center and collection of the device after the service has been completed. To help the customers, in case of bulky products, we will provide the required spare parts and instructions for customers or their designated technician to carry out the repair. 

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Exclusions on warranty:

The warranties set forth above do not cover: (i) defects due to improper installation & required maintenance as per instructions in the user manual, use or abuse of the Products, as well as sun and water damage (ii) alterations, modifications or repairs to the Products not authorized or made by Us; (iii) use of parts not manufactured or supplied by Us; and (iv) any operation of the Products in excess of the Product’s rating, specifications or intended use. This warranty does not include: Any condition resulting from other than ordinary residential wear or any use for which the product was not intended, such as use in rental or contract trade.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE SHALL, UNDER NO CIRCUMSTANCE, BE HELD LIABLE FOR ANY SPECIAL DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAWS.

 

Additional exclusions for ice bath & cold plunge products

• Any damage caused by direct sunlight, water, rain, or extreme environmental conditions.

• The use of sanitization chemicals, including chlorine, as they are the sole cause of corrosion in the system and water leaks.

• Damage to the cooling system resulting from mishandling during transportation by the customer, leading to broken connections and gas leaks.

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Safety:

Customer is responsible for adhering to all published safety manuals including appropriate use instructions and is responsible for reviewing any personal protective equipment instructions including on or with any products.

 

 

End-Users Only:

teckwave.com is intended only for end-user customers who will use Products for personal, household, family, or bona fide business use. If we determine that you are in the business of reselling products, then, in addition to any other remedies available to us, we may charge you for the full amount of any promotional value or rebate that was applied to the purchase or granted to you at any time after the purchase.

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Customer Service:

If you have a question or complaint regarding the Products or Services, please contact teckwave.com Customer Service Team through the web form or email. Scope of these Terms and Conditions and Miscellaneous:

 

Unless otherwise agreed to in writing, this will constitute the entire terms and conditions (“Terms”) upon acceptance of any order, regardless of the terms, stipulations, etc. in any request for quotations, or as may appear in any order from now or later submitted by the buyer (“Buyer”). Buyer shall not assign any of its rights or delegate any of its obligations under these Terms or an order without the prior written consent of TECKWAVE. Any purported assignment or delegation in violation of the foregoing is null and void. No assignment or delegation relieves Buyer of any of its obligations. If any term or provision of these Terms is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of these Terms or invalidate or render unenforceable such term or provision in any other jurisdiction. Buyer shall comply with all applicable laws, regulations and ordinances. Buyer shall maintain in effect all the licenses, permissions, authorizations, consents and permits that it needs to carry out its obligations in connection with these Terms or an order. These Terms and any Order will be governed by and construed in accordance with the local laws of United Arab Emirates, without regard to conflicts of laws principles. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms. If any dispute occurs between the parties arising out of or relating to these Terms the respective rights and responsibilities hereunder, the matter is to be settled and determined by arbitration. The arbitration shall be administered by Abu Dhabi court pursuant to its Comprehensive Arbitration Rules and Procedures then in effect. The decision and award of the arbitrator shall be final, and binding and the award so rendered may be entered in any court having jurisdiction thereof. The arbitration shall be held, and the award shall be deemed to be made in the city of Abu Dhabi, United Arab Emirates.

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